Regio has developed specialised software solutions for our customers needs in Oil & Gas industry and custom solutions for companies in other market segments.
The IT department of Regio continuously develops and provides through its own skills as well as local and international partners a portfolio of equipment, applications and services for customers in the Oil & Gas segment.
The integration of our solutions with the specific technology for our clients, as well as achieving unique solutions, has proven a differentiating factor that has challenged us from a technicall point of view, but has also brought satisfaction to our customers and to our team.
- Consulting services:
- Business Analysis;
- Technical evaluation;
- Design solutions;
- Project management;
- Software solutions
- Software Development;
- Regio Applications;
- Applications from partners;
- Technology and innovation:
- Equipment and Custom Systems;
- RFI Solutions;
- Biometrics Solutions;
- Access Control and Time Attendance;
- Service Desk:
- 24×7 Continuity;
- Call center;
- Remote and On-site Assistance;
- Service Level Agreement;
Regio also delivers Help Desk Support Services for its implemented solutions and also for other technologies.
The benefits of Help Desk Service:
- Proper functioning of equipment, systems and applications;
- Reducing downtimes and repairs, critical incidents being solved according to SLA (Service Level Agreement);
- The costs for support and maintenance services are made according to agreed parameters: number of tickets or calls, number of users, number of IT equipment and applications etc. ;
- Flexibility and scalability of the services;
- Availability according to SLA – up to 24 x 7, response and resolution times agreed;
- Detailed Monthly Reporting, based on which customers can optimize their investments in equipment and aplications.
Regio delivers on-site technical support services on a contract basis. We have experience in this field since 1991, so we developed a technical support team to national coverage, serving over 1.000 locations.